Online Support
Welcome to TRAKOOL AI support center. We're here to help you with any questions or issues you may have regarding our AI solutions and services.
How Can We Help You?
Our dedicated support team is available to assist you with technical issues, product inquiries, or any other questions you may have about our AI solutions. Please feel free to reach out to us through any of the channels below.
Contact Channels
Bangkok, Thailand
✉️ Email: bkk@trakool.com
Local support hours: Monday - Friday, 9:00 AM - 5:00 PM (ICT)
United States, Silicon Valley
✉️ Email: sfo@trakool.com
Local support hours: Monday - Friday, 9:00 AM - 5:00 PM (PST)
Contact Form
Please fill out the form below and our support team will get back to you as soon as possible.
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Frequently Asked Questions
Getting started with TRAKOOL AI is simple. You can request a demo through our website, and our team will schedule a personalized demonstration of our solutions tailored to your business needs. After the demo, we'll guide you through the implementation process and provide necessary training.
TRAKOOL AI solutions are designed to support various industries including retail, healthcare, finance, manufacturing, hospitality, and more. Our AI technologies are adaptable and can be customized to meet the specific needs of your industry and business.
Yes, we provide comprehensive training for all our AI solutions. Our training programs are designed to ensure that your team can effectively utilize our technologies and maximize their benefits. We offer both on-site and remote training options.
We offer 24/7 technical support for critical issues and standard support during business hours for non-critical matters. Our support team can be reached via email, phone, or through this online support portal. We also provide routine maintenance and updates to ensure optimal performance of our solutions.
Security is our top priority. All TRAKOOL AI solutions employ state-of-the-art encryption and security protocols to protect your data. We comply with international data protection regulations and regularly conduct security audits to ensure the highest level of protection for your business information.