Privacy Policy
At TRAKOOL AI, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and job title when you register for our services, subscribe to our newsletter, or contact us.
- Usage Data: Information about how you use our website and services, including IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information to improve and analyze our service.
- Business Data: When using our AI solutions, we may collect and process business data that you provide to us for analysis and service delivery.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
- To provide, maintain, and improve our services
- To process transactions and send related information
- To send administrative information, such as updates, security alerts, and support messages
- To respond to inquiries and offer support
- To personalize user experience and deliver content relevant to your interests
- To monitor the usage of our services
- To detect, prevent, and address technical issues
- To comply with legal obligations
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Third-Party Services
We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related activities, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside Thailand and choose to provide information to us, please note that we transfer the data to Thailand and process it there.
7. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access, update, or delete your information
- The right to rectification if your information is inaccurate or incomplete
- The right to object to our processing of your personal data
- The right to request restriction of processing
- The right to data portability
- The right to withdraw consent
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: bkk@trakool.com
Email: sfo@trakool.com